**THIS POSITION MUST BE FILLED IN BELIZE C.A.**

Job Title: Hub Administrator (Customer Service Representative)

Reports Directly To: Hub Manager

Company Overview:

Founded in 2004 by Jeffery Grabeel, All Service Moving has grown from a one-man operation to one of the largest independent moving companies on the West Coast. We are dedicated to providing exemplary customer service, driving our expansion into Oregon, Washington, California, and Phoenix. We offer full-service residential and commercial solutions, including high-end relocation, warehousing, delivery, and FF&E installations. Our commitment to our customers begins with investing in our teams, and ensuring our staff is well-trained to provide expert service for all your moving needs.

Position Overview:

As a Hub Administrator (Customer Service Representative), you will play a crucial role in ensuring the smooth operation of our hub facility. You will be responsible for overseeing and coordinating various administrative tasks to support the efficient functioning of the hub and the successful execution of moving operations.

Job Responsibilities:

• Clerical Support: Provide administrative and clerical support to management and other team members, including data entry, filing, and maintaining records.
• Task Completion: Complete tasks assigned by management accurately and within specified deadlines.
• Paperwork Review: Review paperwork details for accuracy and completeness, including contracts, agreements, and other documentation related to moving jobs.
• Job Processing: Process moving job orders efficiently, ensuring all necessary documentation is complete and accurate.
• Data Review: Review data related to moving jobs, customer information, and vendor agreements, identifying any discrepancies or issues that require attention.
• Phone Communication: Conduct phone calls with customers to schedule appointments, provide updates on moving jobs, and address any concerns or inquiries.
• Employee Communication: Communicate with employees and movers to coordinate job assignments, provide instructions, and address any issues that arise during the moving process.
• Vendor Communication: Coordinate with vendors to ensure timely delivery of materials and services required for moving jobs, negotiating rates and agreements as needed.
• Research: Conduct research on industry trends, competitor strategies, and customer preferences to inform decision-making and improve service offerings.
• Mover Support: Work directly with movers, dispatching them to job sites, providing support, and addressing any issues or concerns they encounter during the moving process.
• Client Follow-up: Follow up with clients before, during, and after their moving jobs to ensure satisfaction, address any concerns, and gather feedback for continuous improvement.

Skills:

• Previous experience in an administrative role; customer service preferred.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively.
• Problem-solving skills and the ability to remain calm and composed under pressure.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Detail-oriented with a high level of accuracy in data entry and record-keeping.
• Flexibility to adapt to changing priorities and tasks as needed.
• Flexibility to work weekends and evenings as needed.

Qualifications:

• High school diploma or equivalent experience; Associate’s degree preferred, additional education or certification in business administration or related field is a plus
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other related software applications.

Salary:

• Competitive salary based on experience and qualifications.